We're making it easier than ever to get the help you need — right when you need it. Chainguard is rolling out Linky AI, an intelligent support assistant now embedded across our key customer touchpoints. Whether you're exploring our documentation, filing a support ticket, or working inside the Chainguard console, AI-powered answers are now just a click away.
Ask Linky AI, Anywhere You Work
Embedded "Ask Linky AI" on the Education Platform and Console
Our education platform (edu.chainguard.dev), Help Center (support.chainguard.dev), and the Chainguard console now feature an Ask Linky AI chatbot widget directly on the page. Instead of hunting through docs or waiting for a response, you can ask a question in plain language and get an instant, citation-backed answer drawn from Chainguard's official documentation.
The widget is designed to be unobtrusive — available when you want it, out of the way when you don't. It surfaces relevant content as you work, so you can stay in flow rather than switching contexts.
What you can ask:
- How to configure policies, images, or access controls
- Step-by-step walkthroughs from the Chainguard Academy
- Explanations of Chainguard concepts and best practices
- Quick lookups without scrolling through full documentation
All answers include citations so you can verify sources and read deeper when needed.
Ticket Assistance: Get Answers Before You File a Ticket
Nobody enjoys submitting a support ticket and waiting for a reply — especially for questions that have a clear, documented answer. Our new Zendesk Ticket Assistance intercepts your request before submission and automatically surfaces relevant documentation and AI-generated answers.
Here's how it works:
- You start filling out a support request form.
- Before you hit submit, Linky AI scans your question and presents relevant answers.
- If the answer resolves your issue, you're done — no ticket needed.
- If you still need human support, you can proceed with submitting as usual.
This means faster resolution for the most common, documentation-answerable questions — and it frees our Technical Support Engineers to focus on the complex, high-impact issues that truly require their expertise.
Built with Privacy and Trust in Mind
We take your data seriously. Here's what we've put in place:
- PII scrubbing is enabled by default — Linky AI automatically removes personally identifiable information from chat interactions.
- No attachment uploads — to limit exposure of sensitive content, file uploads are disabled in the AI chat interfaces.
- Clear disclaimers are shown on every AI surface before you interact, so you always know when you're talking to an AI.
- Opt-out support — if your organization prefers not to use AI-assisted features, opt-out controls are available.
We recommend not entering customer data, internal credentials, or sensitive business information into any AI interface.
What's Coming Next
This is just the beginning. In the near future, we'll be expanding AI assistance to customer Slack channels, bringing the same instant, citation-backed answers directly into your existing shared collaboration spaces. We'll share more details as that rollout approaches.
A Note on AI Accuracy
Linky AI is trained on Chainguard's official documentation and is designed to provide accurate, grounded answers. That said, AI can make mistakes — always review responses critically, and when in doubt, our support team is here to help.
Got feedback on an AI answer? We're listening. Every response you flag helps us improve. File a support ticket to share your feedback.
Getting Started
No setup needed on your end — Ask Linky AI is live now across:
- edu.chainguard.dev — the Chainguard Academy and education platform
- support.chainguard.dev — the Help Center and ticket submission form
- Chainguard Console — coming very soon
Look for the Ask Linky AI button in the corner of the page and give it a try. We think you'll find answers faster than ever before.
Questions about this rollout? Reach out to your Account Team, or contact our support team at support.chainguard.dev.
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